I have been debating whether or not, and then how, to go about writing this post for a few weeks now. I want to express a special thanks to my friend Juliana at Peace, Love and Fostering for her encouragement on the subject.
Some of you long-time readers may be aware that a big part of the reason I decided to quit my job last fall was to begin fostering. I wanted to take on a dog that perhaps wasn’t a huge challenge, but who would have some special behavioral and training needs that might require more time and attention than the average foster. Now that Georgia has become an amazingly confident and secure member of our family, I have found myself to be a bit bored without a career and unfulfilled without clear goals.
A key challenge in the job search, is our location. I graduated from Penn State University in 2011 with a degree in Animal Sciences, and was very proud to complete this in only three years. My plan was to pursue a career in pharmaceutical sales for animal products. I was blessed with a few appealing job offers in various locations throughout the country, but life had other plans for me… I met Jonathan, who would be moving back home to the Pittsburgh, PA area to work for his family’s business. This location has proven to severely limit my career search. We are just far enough outside of the city that for me to commute that distance would require a fairly high salary, in order to justify the time spent away from our home, the fuel, and the wear and tear on my vehicle, to name a few.
While it has become clear that it would be difficult, if not impossible, to find an actual career in this area in the animal industry, I made the decision to at least find a job that could keep me busy and allow me to be around animals. With my extensive management experience, I began looking for a job managing a doggy-daycare facility. Unfortunately, in this job climate, eve management jobs proved to be difficult to find. However, many places offered the opportunity for advancement, and so I decided to interview for an entry-level position at a well-known doggy-daycare chain. While I had anticipated my interview here with excitement, I was so upset and disappointed with my experiences that I felt the need to share those events with all of you, in an honest way.
When I first entered their facility, I was greeted by a reception area that was visually pleasing and welcoming. It was beautifully decorated and appointed, and conveyed a sense of the rugged outdoors with a log cabin design. Soft, natural lighting, large windows, bright photos, and cheerful music brought a ‘homey’ feel to the space. With large screen televisions and marketing posters, it was clear that no expenses were spared in the design of this area. As I waited for the employee who would be conducting my interview, I watched owners bring in their dogs, and got to interact with a few of them. I felt extremely confident that this was the type of job I was meant to have! What dog lover wouldn’t love coming to work in an environment like this??
Fast forward to my tour of the rest of the facility. As I crossed from the reception area into the back of the building, I was greeted by dogs barking at such a loud volume, that the employee conducting the tour had to yell to be heard. The ceilings were quite high, and this area was dimly lit by fluorescent bulbs. It gave a dark, dingy feel to the environment. The dogs (up to 100 at any given time) were housed in metal cages, with one of those PVC/nylon beds that sat up off of the floor, and a blanket or two. The walls were a thick concrete, and very little natural light came into this half of the building.
Once our tour of the kennels was complete, the manager began to discuss with me their philosophies. I was barely able to veil my cringing when she dropped words like; “Ceasar,” “dominance,” and “discipline”. While I became quickly aware that their philosophies were so obviously not in line with my own, I was still prepared to give them a chance. Perhaps when I got out to the play yard, what I saw would be different than the words she conveyed. She then went on to explain that dogs were separated by size (not play style or age) into designated play areas, and that each play yard would hold up to 75 dogs at a time. While they preferred two employees to supervise at this number, they only required one. For the record, each play yard had an indoor and an outdoor area, each of which was only visible from that location. This meant that if the supervisor was indoors, they could not see the dogs that had chosen to go to the outdoor space, and vice versa. Each supervisor was required to carry a squirt bottle full of water, which was used to ‘discipline’ the dogs. She claimed that the water bottles were never to be squirted more than 3 times in an hour, and were used to break up fights, discourage rough play, and quell ‘dominant’ behavior. Ugh. Although one of the ‘claims to fame’ on their website, is that they don’t charge you for play time like most boarding kennels, she also made it clear that we were not to play with the dogs, pet them, or give them any attention, as this could lead to fights. Conversely, she told me to be sure to treat all of the dogs like I would my own…
It was now time for me to go out into the play yard, where approximately 50 dogs were congregating. I was told to make a lap around the perimeter of the play area, in order to ‘establish dominance’. Of course, this made little sense to me, but as I was being evaluated, I did as I was told. I then watched in frustration as the ‘Assistant Manger’ (second in command for the whole facility) sprayed the dogs in the face so many times within an hour that I lost count, for transgressions that ran the gammet from barking to bumping into her to nipping to humping. Of course, with that many dogs in the space, even this aggressive form of punishment was used ineffectively, as she was rarely able to correct the dogs while they were in the act, and would then spray them in punishment after they had already stopped. As I spoke with her, she told me that she had only been working there for 6 months, and had already been promoted to this position. In addition, she had never had or been given any training in animal behavior, aside from the same diatribe I’d heard during the aforementioned interview with the manager.
In all (3) of the play yards I entered, I gently pointed out that there was no fresh water, as the bowls were empty, and so it was then filled by the assistant manager. Wouldn’t something such as competition for meager necessities contribute to fighting? Furthermore, in the same play yards I saw dogs that were seniors, arthritic and hard of hearing, being jostled around by juvenile great danes and lab mixes who were tumbling and wrestling.
I will say that the majority (though certainly not all) of the dogs I saw, seemed reasonably content. Some even seemed to enjoy the chaos, in a frantic sort of way. But the most traumatizing to me throughout my experiences that day, was yet to come.
According to corporate policy, for a dog to be admitted to the doggy day care program at this facility, they must go through an ‘interview’ process. I imagined this to be something similar to the behavior evaluations we hear about in shelters across the country. This particular facility even had a whole room designated for such a purpose! Their website claims that before new dogs enter the play yard, they are introduced to two congenial dogs one-on-one. However, the manager at this particular location told me that they found this to be too ‘time-consuming’ and a ‘waste of time’ and so they just didn’t do it. At all.
I watched as a dog who was there for his first day, whose owner had been told that he would receive an ‘interview,’ was introduced. And by introduced, I mean he was propelled into an environment that even our Wonderdog Tonka would probably not have been physically able to handle well. This dog was a male german shepherd, probably right around one year old. He was brought up to the gate of the largest and most crowded play area, on a leash. I then watched as one worker physically pulled him into the play area from the end of the leash, while the leash/collar combo tightened in a noose around his neck. Another worker was literally pushing him from behind, to the point that his haunches were up underneath him. The employees regarded this situation without concern, as if it were a daily occurrence… forcing a dog into an uncomfortable situation was obviously not out of the norm.
This dog very clearly wanted nothing to do with the play area… why, you might ask? Perhaps it had something to do with the 40+ dogs swarming around his face, biting and barking and displaying all manner of inappropriate and overbearing greeting behavior. As this poor dog was physically forced into an uncomfortable and intimidating environment, no attempt was made to reassure him, or even to encourage the other dogs to back off of the new visitor. It was almost as if these people had no ideas about body language or dog behavior… oh wait. Maybe it’s because they don’t. They had no training in dog behavior or body language, and had been instructed this way by their own supervisors.
To me, it is only a matter of time, if repeatedly exposed to uncomfortable situations such as this, before this dog becomes reactive and aggressive towards other dogs. And I can’t say that I would blame him in the slightest. But you can bet that some of the employees probably would… and who knows what forms of
correction punishment they would consider reasonable. Who knows if his breed would get brought into the equation should something happen that was altogether preventable…
As though the issues with the facility, philosophies, and protocol itself were not enough, the way they treated their employees is not conducive to a pleasant working environment. And you can bet that dissatisfied employees are going to be more likely to take their frustrations out on the dogs, or at the very least, not fulfill their job requirements thoroughly. As an interviewer, I was kept there for 3 hours without pay. I was required to scrub kennels with a toothbrush and cold water while being ‘supervised’ by yet another assistant manager who was clearly barely out of high school, as she gossiped with another employee. I was told that call-offs for any reason could result in termination, unless accompanied by not a Doctor’s excuse, but an emergency room excuse. Being even three minutes late would earn a demerit, regardless of the circumstances, three of which would result in termination. All employees were required to work nights, mornings, weekends, and holidays, and it was made clear to me that requests for time off were not guaranteed. Scheduling was never consistent, and so it was not likely that you could rely on a regular weekly schedule, nor guaranteed that any employee would hit a set minimum of hours. On top of all of this, there were no benefits offered to employees, and the rate of pay was between $8 and $9 per hour. Yes, it was the same for someone with a GED and dog experience limited to pet ownership, as it was for someone with a college diploma and advanced dog handling and training experience. The bottom line is, I worry about the quality of the employees that would accept a position in such an environment.
They were surprised when I turned down the job offer (of course I cited the commute, and not all of these reasons I have shared here) but hopefully all of you readers are not.
I do not know exactly why I am choosing to share this story with you. It certainly is not to garner sympathy for my job search. While I would love to get a job that will enable me to feel like a more productive member of my family, and of society as a whole, I am lucky to be married to a man that works incredibly hard to provide for us and supports me in all of my dreams and goals… even when they are less than profitable. It is not to bash a specific chain of doggy-daycares, either. If it were, I would have shared their name, which I will not be doing. I guess what I hope we all can learn from this, is that we need to be cautious when we entrust the care of our animals to others. I can only imagine that the owners of the dogs I supervised have no idea what they are putting their animals through. So often, dog owners misunderstand their animals; a wagging tail doesn’t always mean a happy dog, and neither does boisterous barking or panting. To me, it is the job of places such as this to be the voice for the dogs, and aid in the communication between pet and owner.
If you are a frequenter of a doggy daycare or dog park, please be sure you are not confusing your dog’s body language as excitement, when in fact it is nervous energy. At the same time, I spent a few hours at another, independently owned, doggy daycare in the same week, and my experience there was vastly different. So I want to know; have our readers had better experiences in dog parks and doggy day cares? Have you had some that are worse? I want to hear about it!